ORDER PROCESSING

UK mainland orders received by 3pm Monday to Thursday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Please allow one additional day for deliveries to off-shore islands, Scottish Highlands and Northern Ireland.

Orders are processed and dispatched on business days only (Monday to Friday, excluding bank holidays).

ORDER STATUS

You can check the status of your most recent orders by visiting the Track My Order page HERE or view your order under your ORDER STATUS page in the My Account section. This is the easiest and fastest way to get the most current information regarding your online orders.

In Your Account, when you click on Order Status, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”.

If the tracking information for your package confirms delivery and you cannot locate the delivered package please ensure before contacting us that you -

1. Check with neighbours and family members.
2. Look around the delivery location.
3. Check for notice of attempted delivery.

Please Note: The courier may not post tracking information online for up to 24 hours after the order is dispatched.

ORDER STATUS DESCRIPTIONS

Processing

Your order is currently being processed into our warehouse system. Your order should appear as 'In Warehouse' status within 3 hours of the order being confirmed as accepted.

In Warehouse

The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched

Our courier, Royal Mail, has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery with Royal Mail by clicking on the link in your order dispatch email.

ORDER CANCELLATIONS

Occasionally, orders or parts of an order are not accepted or are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available
• Difficulty in processing payment information
• Cannot deliver to address provided
• Duplicate order was placed

If your order is not accepted or is cancelled by us, you will receive an email to explain the reason. Your original payment method will be refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0808 281 0234 with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. If it is possible we will let you know about any changes to the price of the products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may wish to cancel your order and return your products once received in accordance with our RETURNS POLICY.

ITEM AVAILABILITY

Temporarily Out of Stock

If a basic stock item is unavailable on bumbleandbumble.co.uk it will show as temporarily out of stock, and you can request to receive an email when the product comes back into stock by clicking on the 'Notify Me' button beside the product.

Sold Out

If a limited edition item is unavailable on Bumble.co.uk it will show as sold out. You can check out one of our Bumble counters to see if they have it in stock.

Unfortunately you can't add out of stock items to your Shopping Bag