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Customer Service
FAQs
Can I buy Bumble and bumble products near me?
You sure can. Visit our store locator to find authorised Bb.Network Salons and stores in your area - all salons in the Bb.Network carry our product line. You can also visit your local SpaceNK, Boots, or John Lewis.
Does your company test on animals?
Bumble and bumble, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.
We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.
Bumble and bumble, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.
What is Bumble and bumble doing about REACH, the new EU chemicals regulation?
Click here to learn more about REACH – for Consumer, Website, and Media Responses.
I used a Hair Powder and it was a little messy - did I do something wrong?
Hair Powder shouldn't be applied to freshly-washed hair. In order for it to adhere, hair should have some product in it already, or you should use a day or two after you shampoo. Just like other cosmetics with colour (foundation, blush, and mascara), some smudging should be expected. Try shaking any loose powder from your hair before you get dressed to avoid smudges and stains.
What is the Bb.Network?
The Bb.Network is a collective of exclusive salons around the world which are schooled in our philosphy of hairdressing, and carry our product line. You visit our salon locator to find a Network Salon near you.
I thought that Bb.Products are only sold in salons, but I saw them on the high street, what gives?
We only sell our products through the Bb.Network and a select group of retailers. The only way to guarantee the efficacy of our products (so you know they're the real deal) is to buy them directly from us, an approved retailer, or a Network Salon.
Are your aerosol hairsprays safe for the environment?
We are pleased to report that all of our aerosols are compliant with the most stringent environmental requirements in the world (we wouldn't sell them if they weren't).
Is Bumble and bumble one of the Estée Lauder brands?
Yes! We joined the lineup of Estée Lauder Companies in 2006.
Why should I combine your products?
While combining products isn't necessary (each works beautifully on its own), mixing and layering products will give you a virtually unlimited palette of textures and effects. Plus, it's fun. Start with two or three and branch out from there. Visit our Lookbook for recipes, styles, and inspiration.
How can I make an appointment at one of your salons?
Give a salon in our Bb. Network a call to make an appointment or learn more about services at our UK locations. Visit our salon locator to find a Network Salon near you.
What is CARB?
CARB stands for California Air Resources Board. California issues specific regulations in a number of industries from cars to personal care products. The hair care industry is required to comply with ongoing regulatory standards, which often results in necessary product reformulations. To meet their requirements, Thickening Spray and Styling Creme were reformulated in 2006. Since then we have been working tirelessly to deliver the performance true to the original products. These reworked formulas were put to the test at recent fashion weeks and we are happy to report our editorial stylists were thrilled with the performance. These new and improved formulas began shipping to our Network Salons in April 2009.